Please contact our customer service departments listed below.
For questions or support regarding Headphones, Speakers, Accessories and Nick Jonas Product see below:
For questions or support regarding our Lightning speaker see below:
Can’t find your answer here? Contact us!
MZX399 In-Ear Sport Earphones: https://www.youtube.com/watch?v=TilQemQFPoo&t=6s
IMT802 Sonic Boom: https://www.youtube.com/watch?v=qql2rk1EqLA&t=31s
IMW789 Life Jacket XL: https://www.youtube.com/watch?v=HdI1oY3X2HQ
IMW799 Track- Fit Earphones: https://www.youtube.com/watch?v=cmb7oGSUIp0
MZX667 Evolution 2: https://www.youtube.com/watch?v=BPeFFz-fYH0
IMW578 Life Jacket: https://www.youtube.com/watch?v=3iasJlXTnZo
MZX499 Sports Earphones: https://www.youtube.com/watch?v=jmpYpo7gx2s&t=3s
IMW478 Mini Life Jacket: https://www.youtube.com/watch?v=wyqk0T9C6MA&t=2s
IMW448 Jacket H20: https://www.youtube.com/watch?v=VnIypSjBhAg
IMW269 Baby Boom: https://www.youtube.com/watch?v=xjoW0-CItqI
IMW258 Mini H20: https://www.youtube.com/watch?v=BLojPxW9j7Y
NJEP-1 Nick Jonas Earphones: https://www.youtube.com/watch?v=toHvqW45hic
NJHP-2 Nick Jonas Bluetooth Touch Headphones: https://www.youtube.com/watch?v=kPxg26WN0ZE
NJHP-3 Nick Jonas Active Noise Cancelling Headphones: https://www.youtube.com/watch?v=JCrGpLfH9gs
NJ-1 Nick Jonas Bluetooth Speaker: https://www.youtube.com/watch?v=vZKHNsLxvcs
We recommend rinsing off your speaker with fresh water after use in the pool or in salt water. This will prevent your speaker from rusting in the future. Dry thoroughly before further use.
Your warranty covers products that fail to function properly under normal usage, due to defects in material or workmanship. Your product will be repaired or replaced at no charge for parts or labor for a period of one year. To obtain your warranty service please our customer service department at 1.855.292.4087 or firstname.lastname@example.org
To receive your replacement speaker, you must have your receipt of purchase within a year and your damaged speaker must be mailed back. Please note that we do not pay for shipping.
If your speaker has an IP67 Rating, it is waterproof.
Before getting speaker wet, make sure that the charging cover is securely placed over the charging port and auxiliary port.
You’re charging cable and auxiliary cable are not waterproof and should never be used if it they are wet or if the speaker is wet.
If your product is under warranty please contact our customer service department at 1-855-292-4087 or at email@example.com
Please have the name of your product, item number and receipt/proof of purchase handy.
Bluetooth is a radio technology, which means it is sensitive to objects between connected devices. To avoid cracking noises, it is recommended a distance of no more than the wireless distance with no major objects in-between.
House Party Mode is the newest feature on select Altec Lansing speakers. It is the pairing setting that enables you to connect up to 50 speakers at once. This can be used to create a multi-room surround sound. You will have a parent speaker and multiple children speakers simultaneously playing music, creating the ultimate house party.
The following speakers are enabled with House Party Pairing:
House Party Pairing is available on the following speakers:
Here’s how to connect:
Please note that during the entire duration of your listening experience the Parent speaker must be powered on.
To disconnect a child speaker during house party pairing:
If you do not disconnect from house party pairing before powering off your speaker
To adjust the volume, must use the volume up and volume down button on each speaker individually.
Not every speaker can use House Party Pairing mode – only enabled speakers will be able to connect up to 50 speakers. The following speakers can use House Party Pairing:
LifeJacket XL IMW789
Sonic Boom IMT802
Super Life Jacket IMW88s
True Wireless Pairing is used to connect two speakers together. To use True Wireless Pairing:
True Wireless Pairing is available on the following models:
Each speaker has a different way to perform a Bluetooth reset. The chart below will show you how to perform a factory reset on your model:
|IMW257||Quick Press Power and (+)|
|IMW258||Quick Press Power and (+)|
|IMW448||Quick Press Power and (-)|
|IMW477||Quick Press Power and (-)|
|IMW478||Quick Press Power and (-)|
|IMW577||Quick Press Power and (-)|
|IMW578||Quick Press Power and (-)|
|IMW458||Quick Press (+) and (-)|
Unfortunately, True Wireless Pairing and House Party Pairing are not compatible and will not pair together. A True Wireless Speaker will only pair together with another True Wireless Speaker and a House Party Speaker will only pair with another House Party Speaker.
House Party Pairing pair up to 50 speakers together:
True Wireless Pairing pairs 2 speaker together:
To charge your Altec Lansing speaker, locate the charging port – the location of the charging port differs on every speaker – the charging port is typically located on the back or on the bottom of a speaker. Plug in included charging cable and connect to a power source. If your speaker is charging, it will be indicated by a red LED light displayed on the front. Once your speaker receives a full charge the LED will no longer illuminate. Never charge your speaker if your charging cable or speaker are wet.
A few of our models use different charging cables. Please see the list below for a breakdown:
Mini H20 – Micro USB
Baby Boom – Micro USB
Jacket H20 – Micro USB
Mini LifeJacket – Micro USB
LifeJacket – Micro USB
LifeJacket XL – Micro USB
Super LifeJacket – 16V 2A DC
OmniJacket – Mini Micro USB
OmniJacket – Micro USB
OmniJacket Ultra – 16V 2A DC
Sonic Boom – AC Power Cable
All Altec Lansing headphones and earphones use a universal micro USB charger.
To ensure you get the maximum battery life out of your Altec product, we recommend that you fully charge your speaker before using. Fully charge your speaker before removing from the charging cable. We also recommend that you use only the provided power supply unit that came with your product.
All our earbud eartips at Freebit Eartips – an internet search can provide you with a couple of options. They are available in a variety of colors and sizes.
Unfortunately, we do not have speaker mounts available for separate sale. Our speakers are compatible with any universal ¼” mounting bracket. An internet search can provide you with a lot of options!